Workshops

LIST OF TRAINING PROGRAMMES


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Achieving A Leading Image®

Discovering Beauty from Inside Out

Achieving Excellence in Business Etiquette & Protocol

The Art of Networking

EQ for Top Performance

Enneagram for Self Mastery

EQ at the Heart of Service

Achieving Excellence in Service


ACHIEVING A LEADING IMAGE®


SYNOPSIS

Research has shown that attractive people are generally better listened to and are more likely to get more help. Taller men get better jobs, pay and status. Power dressing influences others, and people of certain shapes and sizes have more problems obtaining employment.

When you look at yourself in the mirror, do you like what you see? It is important that you are confident about who you are, how you look and behave in both social and business situations. Your image is about the way you present yourself and the way people see you. Every one of us wants to project a pleasant and confident image that will be liked by others. Many times we become too preoccupied with our faults, thinking about how we can be slimmer, or have a fairer complexion, or be taller, or have different type of hair or look different.

Over this 2-day workshop, you will understand more about what kind of first impression you make. Analysis of your colours, body proportions, dressing, grooming and posture will be done and recommendations for improvements given. Through hands on practice, you will be more confident to handle networking, difficult encounters at formal meals and a host of others. Learn to focus on your assets, and find ways to project the best in you so that people will see both your physical appeal and inner beauty, and like you even more for it.

AUDIENCE

For all staff who feel the need to project a professional image.

OBJECTIVES

  • • Enhance the professional image of the participants.
  • • Establish instant rapport by creating a positive first impression.
  • • Understand the fundamentals of networking and social etiquette.
  • • Inculcate the essentials of business dressing, colours and style.
  • • Learn more about personal styles of grooming.
  • • Develop good posture and poise.
  • • Handle different types of formal dining etiquette.
  • • Build self-confidence of the participants to achieve personal effectiveness.
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    DISCOVERING BEAUTY FROM THE INSIDE OUT


    SYNOPSIS

    We have all heard this statement before, that “You never get a second chance to make a first impression.” Thus we strive to make ourselves look more attractive so that others will accept us and like us. How many of us have gone on diets to make ourselves slimmer, gone shopping for clothes, shoes and accessories to keep up with the fashion trends, or signed up for courses on grooming, public speaking and confidence building? We invest time and money in trying to change our outer self, but at the end of the day when we look at ourselves in the mirror, what do we say to ourselves?

    Many of us project an image of confidence and success through our dressing, poise and presentation, but do we really feel confident and good about ourselves? Are we really happy and motivated? Do we tell ourselves that we have to look good in order to feel good, or feel good in order to look good? Are you kind and supportive to yourself, or do you criticize yourself? Do you berate yourself for things you felt you did wrong, or things you should have done and did not do? Do you feel you are not good enough and compare yourself to others?

    Over this 2-day workshop, you will understand more about what it takes in order to make a positive first impression. But to make a lasting impression, you will need to get in touch with your emotions and develop skills to lead a happier and satisfying life. Learn how to manage your thoughts and your feelings. To change your moods and behaviors into energy that will work for you. This workshop will help you find a new perspective on your life experiences.

    One of the best ways you could work on an everlasting impression on others is to start working on yourself from the inside out. And that means backtracking and tracing certain life events and experiences which caused you unhappiness, frustration and sadness. Perhaps some of these were swept under the carpet and you never sought closure in the past. Certain thoughts and beliefs can do with a bit of tweaking so that your beliefs support what is required to make yourself authentically happy. There is no replacement for happy feelings and when you naturally have it, your projection is in sync with your true beliefs and intentions. An authentic smile is irreplaceable and it radiates positive energy from within. The lessons taught are an indispensable process for achieving beauty from the inside out.

    AUDIENCE

    Anyone who feels that a positive image must come from the inside out

    OBJECTIVES

    • • Enhance both your physical appeal and inner beauty
    • • Learn more about personal colours and styles
    • • Enhance yourself through better personal grooming
    • • Develop good posture and poise
    • • Know the impact of emotions and how to manage it
    • • Establish instant rapport to enhance your social skills
    • • Learn to be resilient when dealing with life’s challenges
    • • Build your self-confidence by loving yourself and your life
    • • Unlocking the keys to happiness
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      ACHIEVING EXCELLENCE IN BUSINESS ETIQUETTE & PROTOCOL


      SYNOPSIS

      Do you know how to address a VIP? Where to sit him at a formal meal? How to receive him? What can you talk about? What about the other guests; where do they rank and who gets precedence? What kind of transportation and accommodations should I arrange? Do I need to send them off?

      If you need to plan and host a formal event with visitors from other countries, you will find this 2-day workshop beneficial as you will learn the expected etiquette of salutation, hierarchy, creating guests list, selecting meals, choosing entertainment, making invitations, seating arrangements, hosting meals, giving gifts, appropriate dress code, body language and gestures, conversational skills and other cross cultural differences.

      AUDIENCE

      Business managers and leaders, sales staff and those that meet, host and entertain local and foreign visitors or dignitaries.

      OBJECTIVES

      • • Understand what is protocol, why it matters, who it applies to and how it works.
      • • Know different forms of ceremony observed by foreign / local dignitaries and visitors.
      • • Develop skills to effectively manage visits, meetings and related events.
      • • Learn the fundamentals of networking and professional etiquette.
      • • Inculcate the essentials of appropriate dressing and good grooming.
      • • Manage expectations between different races and cultures.
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        THE ART OF NETWORKING


        SYNOPSIS

        In this highly competitive business environment, being an effective networker has its benefits. It pays to develop a good network as it gives us access to the people who we want to know, helps us keep in touch when you are out of the mainstream and offers continuous opportunities where we can help others or pursue our interests. But many of us do not have the confidence to put ourselves out there or have sufficient social skills to develop better connections and friendships.

        This engaging and interactive 1 day workshop will help the individual achieve more self-confidence through discussions, case studies and role plays. Participants will learn techniques to build rapport with new acquaintances, to start and carry on interesting conversations, to observe body language and facial expressions and to listen with more empathy. Whether at a reception or meeting, techniques to managing different people from diverse backgrounds and cultures will be discussed.

        AUDIENCE

        Business managers and leaders who meet potential, present and past clients for business development

        OBJECTIVES

        • • To Become a more Effective Networker
        • • Knowing the Principles of Business Etiquette
        • • Developing Effective Communication skills to Interact Professionally with Clients
        • • Learn Techniques to Build Instant Rapport
        • • Understanding Strategies to make Positive Impact
        • • Determining Cross Cultural Etiquette and Sensitivities
        • • Enhancing the Self-Confidence to achieve Personal Effectiveness
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          EQ FOR TOP PERFORMANCE


          SYNOPSIS

          This engaging 2-day workshop will help you discover how to develop your emotional intelligence to increase your effectiveness in both your personal life and at work. Learn how to sail through your deepest challenges and grab back the controls of your life to make you even more magnetically attractive to people around you. Most people have high level of expertise on the technical side of work, but few have substantial training in the human side of the job. Emotional intelligence provides the powerful insights and tools essential for transforming supervisors into effective leaders.

          You will experience breakthrough discoveries in science and psychology that will help you eliminate the anxiety, frustration, self-doubt and fear that are destroying your chances of experiencing happiness and fulfillment in different aspects of your life, personal or work. If you’re ready to finally say goodbye to your emotional challenges like insecurity, fear, and anxiety that are holding you back from true success, this will be the most important program you will ever attend. We will show you how to practice small daily steps that will build new patterns in your life and help you break away from destructive patterns.

          Learn to increase your skills in dealing with people and transform yourself into the powerful, confident, attractive person that every man, woman and company is desperately looking for. Learn methods that help you connect so easily with others, communicate effectively and establish powerful relationships at work.

          Course Objectives:

          1. 1. Understand Emotional Intelligence (EQ) and how it affects relationships with others at work.
          2. 2. Be more conscious of own emotions, unconscious habits, strengths and challenges for develop one’s EQ to work more effectively with others.
          3. 3. Recognize and understand different emotional situations so as to exercise flexibility and adaptability in dealing with others.
          4. 4. Techniques to enable one to manage impulse, maintain composure, self-confidence and resilience when dealing with difficulties.
          5. 5. Practice empathy when communicating with others and considering their culture and background.
          6. 6. Know the value of optimism to guide one’s thinking and actions to influence and persuade others to achieve a win-win outcome.
          7. 7. Be aware of own values and attitudes to take responsibility, be committed and empower oneself.
          8. 8. Importance of building bonds to win the heart and minds of others.
          9. 9. Understand the EQ profile. (each participant will receive an EQ profile)
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            ENNEAGRAM FOR SELF MASTERY


            SYNOPSIS

            The Enneagram is a powerful and dynamic personality system that describes nine distinct and fundamentally different patterns of thinking, feeling and acting. The tool enables individuals within organizations to understand their own and others’ motivations and behavior patterns, and to communicate and work more effectively with each other.

            The word “ennea” is Greek for nine and “gram” means model or figure. Hence, the Enneagram is a diagram or star with nine points representing the nine personality patterns. Each of these nine patterns is based on an explicit set of perceptual filters that determine our worldview. Underneath each of the nine patterns is a basic proposition or belief about what you need in life for survival and satisfaction.

            Offering a framework for organizational transformation, the Enneagram encourages personal responsibility, supports continuous improvement and fosters open communication. The Enneagram is effective in many business and organizational applications, including teambuilding, executive coaching, performance enhancement, communication skills, motivation, time management, negotiation, training and development. The Enneagram demonstrates different points of view, strengths, limitations and communication styles for each of the nine types. It also helps team members learn how to prevent and handle conflicts, work with their blind spots and become more effective leaders.

            As you discover your personality type and the underlying basic proposition, you also will discover what motivates you, your coping strategy and keys to personal development. The style of this workshop takes into consideration all the 9 types in class where each becomes part of a panel and certain questions will be asked by the audience as to what, why and how they operate their life and what makes them different from the other types. The sole purpose is to appreciate the other types and understand others’ strengths and potential areas of growth.

            PARTICIPANTS WILL LEARN

          11. • The theoretical framework on which the Enneagram is based.
          12. • The key features of the nine Enneagram styles.
          13. • The resourceful and less-resourceful cognitive, emotional, and behavioral schemas of each style.
          14. KNOWLEDGE AND UNDERSTANDING OF THE ENNEAGRAM CAN ENABLE A PERSON TO

            • • Identify unconscious patterns that trigger reactions and drive one's life.
            • • Observe the patterns internally.
            • • Detach attention from the patterns.
            • • Cope with issues and reduce suffering.
            • • Improve personal, family and work relationships.
            • • Become a happier, more effective person.
            • • Discover latent talents and abilities which speak to one's purpose.

            • Each participant will receive an Enneagram Profile

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              EQ AT THE HEART OF SERVICE


              SYNOPSIS

              Research has shown time and again high IQ does not necessarily translate to success. Individuals may be academically or technically competent but may not utilize the fundamental resources available to them which allow others to connect with them. This is the underlying missing link which segregates brain competence (IQ, technical, academia) and emotional competence (self-awareness, social skills, perseverance, empathy).

              In a world where technology is beginning to replace peoples’ competence, there may come a time when we may just lose the heart and soul of the corporation. EQ is the need dimension which takes service from being good to delightful. Being EQ competent not only enhances your chances of success at work but also your success in other aspects of your life, through happier and healthier relationships. Practicing the elements related to emotional intelligence in service helps people work with passion, access the intrinsic drive that makes every encounter a people centred one. You will notice the difference when warmth and a love for what one does is missing in any encounter.

              This 2-day workshop will equip you with skills and knowledge on how to know your customers better, manage their expectations and meet their needs. It will also help you develop the essential skills necessary for you to lead a happier, more success filled life, enhance interpersonal connections with your customers and colleagues and at the same time provide a new perspective on your life experiences. Learn how to harness your feelings, attitudes, moods and behaviors into energy that will work for you and not against you.

              Activities conducted will enhance your ability to communicate effectively, get in touch with your emotions and work better with one another. Through role play and case studies, you will gain more confidence in how to handle difficult customers, to take service recovery steps and to go the extra mile to delight your customer.

              AUDIENCE

              Frontline staff and support staff who deal directly with customers

              OBJECTIVES

              • • Establish what excellent customer service is all about.
              • • Understand the importance Emotional Intelligence has in delivering effective service.
              • • Know the impact of emotions on our performance at work and how to manage it in the most effective way possible.
              • • Develop effective communication skills to interact professionally with customers whether face to face interaction, through email and telephone handling.
              • • Use practical tips and techniques to have better control of their impulses and exercise self-control.
              • • Learn and practice simple tools that help maintain a positive mindset when dealing with difficult customers.
              • • Handle difficult customers effectively and retain their patronage.
              • • Know the importance of going the extra mile and persevering and the value it has on their customers.
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                ACHIEVING EXCELLENCE IN SERVICE


                SYNOPSIS

                We meet all kinds of customers everyday; some are easy to handle while others can be very challenging. Customers today are more discerning than before. This comes as a result of better affluence in our society. They are better educated, they know their rights as a consumer, have greater spending power and have a choice of merchandise to select from.

                Is the customer always right? Can I attain a “no complaint” level of service? Will it cost me a lot of money to give excellent service? This 2-day workshop will equip you with skills and knowledge on how to know your customers better, manage their expectations and meet their needs.

                Activities conducted will enhance your ability to communicate effectively and work better with one another. Through role play and case studies, you will gain more confidence in how to handle difficult customers, to take service recovery steps and to go the extra mile to delight your customer.

                AUDIENCE

                Frontline staff, uniformed/non-uniformed staff and those dealing directly with customers.

                OBJECTIVES

                • • Enhance the service image of the participants.
                • • Understand what excellent customer service is all about.
                • • Develop effective communication skills to interact professionally with customers.
                • • Inculcate the essentials of professional grooming and work etiquette.
                • • Manage perception points within the environment.
                • • Ensure overall quality service through telephone communication.
                • • Handle difficult customers effectively and retain their patronage.
                • • Learn to work as a team with their colleagues.
                • • To build and enhance the Self-Confidence to achieve Personal Effectiveness.
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